White Mountain Wreath reserves the right to make minor adjustments to our product line including substitutions to decorations, both natural and artificial, as needed to ensure the highest quality products.
Ordering and Shipping
Your credit card will be charged at the time your order is placed.
Holiday wreaths made from fresh evergreen boughs will ship between the Monday of Thanksgiving week and the second Saturday in December. Every effort will be made to ensure that your order will be shipped within this time frame; however, delays due to weather or supply availability issues are beyond our control and could affect the shipping time frame. While we cannot guarantee delivery by a specific date, if you would like to receive your order by a specific date, please include a note when placing your order and we will do our best to accommodate your request. Please note that we cannot promise delivery before Thanksgiving.
In-stock everlasting grapevine wreaths will ship within two business days after your order is placed. Orders placed after 1:00 PM Eastern time will be considered placed on the next business day.
You will receive an email notification with a tracking number when your order ships. Each item is shipped in its own box, so if you ordered multiple items at the same time, each item will have a different tracking number. Multiple items from the same order may also ship out and/or arrive on different dates.
Please note that we cannot ship to P.O. Boxes. When you place your order, you must provide a physical address for shipping if your billing address is a P.O. Box.
Refunds and Exchanges
Holiday wreaths made from fresh evergreen boughs are guaranteed fresh at the time your order is shipped, and are expected to arrive in excellent condition. If your fresh evergreen wreath arrives damaged or you are dissatisfied for any reason, please contact us by phone or email within 48 hours after you receive the item. We will gladly replace it or process a refund.
Everlasting grapevine wreaths are not eligible for returns, refunds, or exchanges. Please contact us within 48 hours after receipt of your order if you have questions or concerns.
White Mountain Wreath is not responsible for unsuccessful deliveries arising from the recipient not being present at the time of delivery, incorrect delivery addresses supplied by the customer, or conditions beyond our control.
See our shipping information page for further details on our shipping policies.