This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from whitemountainwreath.com.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

We also use Google Analytics to help us understand how our customers use White Mountain Wreath. How Google uses your Personal Information

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We will only share your information with third parties for purposes of processing and fulfilling your order. We will not sell or rent your contact information to any outside companies for marketing purposes. We may, however, choose to share marketing messages with you about our sister companies (Three Rivers Wreath & Plant Company and/or New England Pro Greens & Turf) unless you ask us not to.

Your Rights

We do not sell to customers outside of the contiguous United States, so European residents are not able to make purchases or create an account on the White Mountain Wreath website. If you are a European resident, you have the right to access any personal information we may hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Please note that any information you provide to White Mountain Wreath will be transferred outside of Europe, including to the United States.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us at info@whitemountainwreath.com.